1. Scope and object of the contract.
1.1. These General Contract Conditions govern the relationship between the B&B Vista Reale Apartment (hereinafter "B&B") and the Customer with regard to the provision of accommodation services chosen by the Customer in the booking proposal made between those offered by the Structure, viewable on the website www.vistarealeapartment.com
1.2. The request for the provision of the Services can be made by the Customer by submitting the Booking proposal to the B&B through: sending an email to the email box email@example.com; by telephone, in verbal form, by contacting the number +39 331 9530940; through the online booking procedure on the site.
1.3. The contract is considered concluded at the moment in which the customer formulates the booking proposal in the manner provided for in point 1.2. and brings it to the attention of the B&B. The actual conclusion is always subject to the availability of the Service. This confirmation is provided by the B&B at the same time as the proposal is received or immediately thereafter.
1.4. If the activation of the Services cannot take place due to impediments not attributable to the B&B, the contract will be terminated automatically, without this implying any kind of responsibility of the B&B towards the Customer.
2. Activation and provision of the Service.
2.1. When the Service is activated, the B&B guarantees the Customer: - enjoyment of furnished housing units (hereinafter "Rooms"), in number and type defined in the Proposal.
2.2. the B&B will deliver any other accessory equipment for the complete use of the chosen Services (keys, cards, etc.) on loan to the Customer.
2.3. The Customer must use the Rooms, common areas and equipment so as not to disturb the normal performance of the Service and to third parties housed in the B&B facilities. The Customer will be liable exclusively for any direct damage resulting from the breach of this obligation, holding the B&B free from any consequence, cost or charge.
2.4. The customer will hold the B&B harmless from any prejudice, damage, liability, expenses, including legal, suffered or sustained by the B&B, furthermore it will release him from any action, reason, claim made by third parties against him that may find cause or reason in behavior and / or omissions that are in any case attributable to the same Customer or are in any case the consequence of the non-observance and / or violation of the precepts envisaged by these General Terms and Conditions.
3. Booking and Payment.
3.1.If the property chosen by the Customer is free for the period indicated by the same, he must complete the booking operation by paying the full amount by credit card or PayPal following the guided instructions; upon successful payment, the B&B will send to the Customer a Booking Confirmation e-mail containing all the details. The contract will not be concluded until payment has been completed and the Booking Confirmation e-mail has been received. In case of no-show or cancellation by the customer in the 15 days before arrival, the amount paid can no longer be refunded.
3.2. Failure to pay the amount due in the above terms will result in forfeiture of the booking, without the need for any communication by the B&B.
4. Duration of the Contract, cancellations and penalties.
4.1. The Contract is valid and effective from the date of conclusion of the Contract itself and ends if both of the following conditions are met: - the Customer and the third parties connected to it, or employees of it, have definitively left the Housing structure of the B&B; - the Customer has paid the entire amount due to the B&B.
4.2. Check-in must take place between 14:00 and 17:00. Any late arrivals must be agreed in advance with the B&B. Failure to give notice may result in long waits for which no claims or claims for reimbursement are accepted. The Check-out must strictly take place not later than 10.00 am, if this does not happen a further night will be charged.
4.3. the Customer has the right to cancel the reservation and terminate the contract in terms of the times indicated in point 3.1. No reimbursement is provided for the guest who leaves the B&B in advance whatever the cause.
5. Protection of privacy.
5.1. The Customer is informed, pursuant to Article 13 of Legislative Decree No. 196/2003, that the processing of personal data provided to the B&B is necessary in order to allow the B&B directly or also through third parties to fulfill the obligations arising from the present contract or for the fulfillment of the obligations foreseen by the Law or by the regulations.
5.2. The data controller is the legal representative of the B&B.
6.1. Upon arrival at the B & B, valid identity documents (Passport, Identity Card) required for the registrations required by current legislation must be handed in. Failure to comply with this obligation constitutes a violation of the rules of the penal code and authorizes us to request the immediate abandonment of the B&B. The data of our guests are treated in accordance with current privacy legislation.
6.2. The B&B may request the customer in advance to fill in the online check-in form. The customer, therefore, must complete the form, before arriving at the apartment, with the data of all the people who will be staying in the apartment.
7. Responsibility of the B&B.
7.1. The B&B will be responsible for the non-fulfillment of the contract and for the provision of the Service exclusively for reasons attributable to It.
7.2. If the customer upon arrival finds a different Service than the one agreed but accepts it anyway, he / she automatically defaults from any compensation claim and the new Service replaces, by agreement of the parties, the previously agreed one.
8. Limits of liability.
8.1. The B&B will not be responsible in the event of delays, inconveniences, malfunctions and / or interruptions of the Service due to: - unforeseeable circumstances or force majeure; - tampering with or interventions on the service or equipment carried out by the Customer or by third parties not authorized by the B&B; - damage or inconvenience caused by the total or partial interruption of the supply of electricity or water; - The B&B will not be responsible for valuables owned by customers and brought within the structure.
9. The management recommends:
9.1. Silence / Children. Total silence must be observed from 11.00 pm to 08.00 am and from 2.00 pm to 5.00 pm; it is forbidden to enter the private areas of the B&B (kitchen - living room); Children must always be accompanied by an adult. In any case, a behavior must be maintained that at no time of day and in no way affects the tranquility of others.
9.2. Other Guests. It is strictly forbidden to bring other people into the room, on the terrace and in any area of the B&B without the authorization of the manager, under penalty of € 250.00. The client will not be able to sublease or loan the room, in whole or in part, under penalty of the termination of the booking fee and a penalty fee of € 250.00.
9.3. Smoke / Weapons / Drugs. It is strictly forbidden to introduce, weapons, drugs and more. Immediate termination of the contract. Smoking in the room is strictly prohibited. You can freely smoke on the terrace, strictly using the ashtrays therein.
9.4. The B&B is not responsible for personal items left unattended. N.B. no liability is accepted for loss of theft or damage to objects of your property left in unattended rooms.
9.5. Toilet. We recommend a correct and civil use of the hygienic services, avoiding to throw anything in the w.c. (use the appropriate baskets).